Returns & Refunds

Thank you for choosing TFIN!
We hope you're enjoying your purchase. However, if you're not completely satisfied with your order for any reason, you can return it within 14 days of receiving it.

RETURN PERIOD:
You have 14 days from the day you receive your package to return it to us without any explanation. Please ensure the return shipment is sent within this 14-day window.

RETURN CONDITIONS:
All items must be unworn, unwashed, and in resaleable condition with tags still attached. Shipping costs for returns are non-refundable.

REFUND OPTIONS:

Refund to Gift Card: Get your refund faster and enjoy an extra 15% value by opting for a gift card. After processing your return, the refund is typically issued within 2-3 business days. You’ll receive an email with your gift card details, valid for 12 months.
Refund to Original Payment Method: If you prefer a refund to your original payment method, this typically takes 7-10 business days. Once your return arrives at our warehouse, we’ll process it within 10 working days, and you’ll be notified by email once the refund is issued. Please allow up to 3 days for the refund to appear in your account.

EXCHANGES:
Exchanges depend on product availability. If your desired item is out of stock, our customer care team will contact you to discuss alternative options. We’ll cover the shipping costs for the replacement item.

DAMAGED OR DEFECTIVE ITEMS:
If your item arrives damaged or defective, please reach out to us immediately. Our team will assess the issue and provide the best solution for you.

WHAT CANNOT BE RETURNED?

Underwear or socks
Perfumes with broken seals
Certain sale items marked as Final Sale
Items returned beyond the 14-day return window
Worn or damaged items not previously reported to customer support (these will be rejected and destroyed)

RETURN COSTS:
Return shipping is at your own expense, and costs may vary depending on your location and the courier you use. Please note that TFIN is not responsible for any customs charges (import duties or taxes) on returns. You are responsible for all costs associated with returning your order. Please retain proof of shipment until your return is processed. We cannot cover any issues if you’re unable to provide tracking or proof of shipment.

RETURN PROCESSING TIME:
Once your return arrives at our warehouse, we process it within 10 working days. You can track your return with the tracking number you received when returning the item. After processing, we’ll notify you about your refund. Refunds to your bank account may take up to 7 days to appear.

CONTACT US:
If you have any questions or need assistance, our customer service team is here to help! Reach out to us at info@tfin.shop.